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Professional Development Courses

Professional Certificate in Customer Service Course Code: PC 101 Course Description

Customer Service staff are often the first point of contact when an aggrieved customer dashed in. Like a mirror, their actions and attitudes are believed to reflect the values and philosophy of the organization they represent and should be very conversant with situations that might cause customers dissatisfaction. This course teaches how customers complaints could be resolved and seen as opportunities for the Customer Service staff to enhance customer loyalty.

Course Objective

The primary aim of the course is to assist students in developing needed skills to manage customers demands and the company's internal processes simultaneously. At the end of the course, participants will be able acquire excellent customer relations skills needed to arrest complaints and resolve them to customer satisfactions.

Qualification Awarded

Professional Certificate in Customer Service

Who Should Attend

Customer service officers, sales/marketing executive, business owners, entrepreneurs, executive managers and employees whose jobs require retail sales, marketing, gaining and retaining customers/clients.

Course Duration and taught mode

Three to Six months. Distance learning mode

Course Fee

£ 350

How to Apply

Visit the School website at www.londonscm.co.uk to download the student application form. Fill it and email to admissions@londonscm.co.uk together with copies of your supporting documents as email attachment. Alternatively, you can post it to the school. Course Start Date: Application can be made at any time as admission is on a rolling basis. Contact the school office or email admissions@londonscm.co.uk. All emails are replied within 2 working days.

Minimum Entry Requirements

GCSE O level. Candidates who can demonstrate equivalent ability may be considered. Proof of English proficiency is required if English is not their first language. Good knowledge of electronic communication like email is also required.

Assessment Methods

Assignments and open book exams

Corporate Protocol & Etiquette Course Code: PC 102 Course Description

This course entails building standard skills and confidence requires handling any corporate business or social situation with professionalism. Basic etiquette in dealings with government/diplomatic officials, business clients/partners, organisations and corporate individuals will all be explored in the course.

Course Objective

The course ensures that students are professionally prepared to display confidence in social situations, official dealings and diplomatic relations. Students will be well grounded in the do's and don'ts of corporate protocols and etiquette.

Qualification Awarded

Professional Certificate in corporate protocols and etiquette

Who Should Attend

Protocol officers, public liason officers, government official, diplomatic corps officers, entrepreneurs, executive managers and employees who represent their organizations/company publicly. All personnel who host clients.

Course Duration and taught mode

Three to Six months. Distance learning mode

Course Fee

£ 350

How to Apply

Visit the School website at www.londonscm.co.uk to download the student application form. Fill it and email to admissions@londonscm.co.uk together with copies of your supporting documents as email attachment. Alternatively, you can post it to the school.

Course Start Date:

Application can be made at any time as admission is on a rolling basis. Contact the school office or email admissions@londonscm.co.uk. All emails are replied within 2 working days.

Minimum Entry Requirements

GCSE O level. Candidates who can demonstrate equivalent ability may be considered. Proof of English proficiency is required if English is not their first language. Good knowledge of electronic communication like email is also required.
Assessment Methods
Assignments and open book exams

Social Media & Networking Course Code: PC 103 Course Description

This course specifically explores the Web 2.0 landscape to teach avenues for socializing and networking people through the Internet. It entails joining online forums, sharing opinions and information over the Internet. The course explains the concept of blogging, twitters, U-tube etc.

Course Objectives

The course aims at teaching students on how to socialise through the Internet. Students are able to learn how to join online forums, share opinions, ability to do basic blogging, twitters and other Web 2.0 elements.

Qualification Awarded

Professional Certificate in Social Media & Networking

Who Should Attend

Any interested person or individual who want to learn new things or update their skills in Social Media, especially as it could help improves their business and organisations.

Course Duration and taught mode

Three to Six months. Distance learning and classroom mode

Course Fee

£ 350

How to Apply

Visit the School website at www.londonscm.co.uk to download the student application form. Fill it and email to admissions@londonscm.co.uk together with copies of your supporting documents as email attachment. Alternatively, you can post it to the school. Course Start Date: Application can be made at any time as admission is on a rolling basis. Contact the school office or email admissions@londonscm.co.uk. All emails are replied within 2 working days.

Minimum Entry Requirements

GCSE O level. Candidates who can demonstrate equivalent ability may be considered. Proof of English proficiency is required if English is not their first language. Good knowledge of electronic communication like email is also required.

Assessment Methods

Assignments and open book exams

Professional Certificate in Marketing Communication Course Code: PC 104 Course Description

Most successful business today thrives on good and strategically planned marketing communication. This course entails the rudiments of marketing communications, advertising email marketing, direct mail, public relations, sales promotion, direct marketing among others. These are taught in the course with contemporary touches.

Course Objectives

This course aims at familiarising students with various communication tools used in marketing. It also helps students develop how to manage and enhance working relationship between their respective organizations and external publics like advertisers and PR companies. Students will also learn how to employ the use of marketing communication tools and techniques as well as assessing the effectiveness of marketing communication activities.

Qualification Awarded

Professional Certificate in Marketing Communications

Who Should Attend

This course is designed primarily for people who are taking up career in marketing communications. It is also good for marketing support staff, existing marketers and those who want to enhance or develop their understanding in the field of marketing communications.

Course Duration and taught mode

Three to Six months. Distance learning mode

Course Fee

£ 350

How to Apply

Visit the School website at www.londonscm.co.uk to download the student application form. Fill it and email to admissions@londonscm.co.uk together with copies of your supporting documents as email attachment. Alternatively, you can post it to the school. Course Start Date: Application can be made at any time as admission is on a rolling basis. Contact the school office or email admissions@londonscm.co.uk. All emails are replied within 2 working days.

Minimum Entry Requirements

GCSE O level. Candidates who can demonstrate equivalent ability may be considered. Proof of English proficiency is required if English is not their first language. Good knowledge of electronic communication like email is also required.

Assessment Methods

Assignments and open book exams

Professional Certificate in Development Communication Course Code: PC 105 Course Description

This course is strategic to the issue of sustainable development and sociopolitical progress in the modern day society. It entails how a well-conceived, professionally implemented communication programmes could be packaged to achieve specific development projects. The course specifically teaches the strategies involved in getting information out to particular audiences listening to their feedback, and responding appropriately.

Course Objectives

The main objective of the course is to provide the skills required to initiate and implement successful development communication projects that cut across various socio-economic reforms from health, education or rural development to private sector development, financial reform or judicial reform. The course also aims at teaching how to use communication to build consensus through raising public understanding and generating well-informed dialogue among stakeholders.

Qualification Awarded

Professional Certificate in Development Communication

Who Should Attend

Development partners, workers in voluntary sector organizations, actors in non governmental, non-for-profit organizations, social mobilization officers, communication professionals, government officials and any interested members of the public.

Course Duration and taught mode

Three to Six months. Distance learning mode

Course Fee

£ 350

How to Apply

Visit the School website at www.londonscm.co.uk to download the student application form. Fill it and email to admissions@londonscm.co.uk together with copies of your supporting documents as email attachment. Alternatively, you can post it to the school. Course Start Date: Application can be made at any time as admission is on a rolling basis. Contact the school office or email admissions@londonscm.co.uk. All emails are replied within 2 working days.

Minimum Entry Requirements

GCSE O level. Candidates who can demonstrate equivalent ability may be considered. Proof of English proficiency is required if English is not their first language. Good knowledge of electronic communication like email is also required.

Assessment Methods

Assignments and open book exams

Behavioural Change Communication Course Code: PC 106 Course Description

Through a skilled process of advocacy on issues of social importance, behavioural change communication has significantly catalysed the development of most society. This course examines carefully the strategies needed to package and disseminate messages that are capable of discouraging unsocial behaviours, create awareness, change attitudes, and motivate individuals to dump addicted and harmful practices.

Course Objectives

The primary aim of the course is to develop students advocacy skills and make them change agents in their society. Students are able to design and successfully implement well planned communication strategies that tend towards desire developmental changes.

Qualification Awarded

Professional Certificate in Behavioural Change Communication

Who Should Attend

Change agents, communication officers, Health professionals, social workers, developmental partners, officials of organizations and government agencies involve in disseminating health communication, or any interested person or individual who want to learn new things or update their skills in behavioural change communication.

Course Duration and taught mode

Three to Six months. Distance learning mode

Course Fee

£ 350

How to Apply

Visit the School website at www.londonscm.co.uk to download the student application form. Fill it and email to admissions@londonscm.co.uk together with copies of your supporting documents as email attachment. Alternatively, you can post it to the school. Course Start Date: Application can be made at any time as admission is on a rolling basis. Contact the school office or email admissions@londonscm.co.uk. All emails are replied within 2 working days.

Minimum Entry Requirements

GCSE O level. Candidates who can demonstrate equivalent ability may be considered. Proof of English proficiency is required if English is not their first language. Good knowledge of electronic communication like email is also required.

Assessment Methods

Assignments and open book exams

Health Communication Course Code: PC 107 Course Description

Health communication as a course represents the link between communication and health, a marriage that is increasingly recognized as necessary efforts to improve personal and public health through the promotion of disease prevention and control information. This course teaches the know-how to disseminate effective health communication messages with added advantage of relevant IT skills.

Course Objectives

This course aims at training people with the required skills to construct and execute a well plan health communication messages and with the use of related IT tools.

Qualification Awarded

Professional Certificate in Health Communication

Who Should Attend

Health professionals, social workers, officials of organizations and government agencies involve in disseminating health communication, or any interested person or individual who want to learn new things or update their skills in Health Communication.

Course Duration and taught mode

Three to Six months. Distance learning mode

Course Fee

£ 350

How to Apply

Visit the School website at www.londonscm.co.uk to download the student application form. Fill it and email to admissions@londonscm.co.uk together with copies of your supporting documents as email attachment. Alternatively, you can post it to the school. Course Start Date: Application can be made at any time as admission is on a rolling basis. Contact the school office or email admissions@londonscm.co.uk. All emails are replied within 2 working days.

Minimum Entry Requirements

GCSE O level. Candidates who can demonstrate equivalent ability may be considered. Proof of English proficiency is required if English is not their first language. Good knowledge of electronic communication like email is also required.

Assessment Methods

Assignments and open book exams

Political Communication Course Code: PC 108 Course Description

Good political communication skill is needed for effective operation of governments, politicians and public office holders. The course combines theoretical insights from political science, communications studies, to political journalism and public relations. It course covers various aspects of political communications, including media and politics, public opinion and communication, Public Diplomacy, Propaganda, communication and society, political party communication and media relations; political marketing, election campaigning, political theories, international politics and communications among others.

Course Objectives

The major objective of the course is to equip every student with the needed communication skills to function when dealing with the public. Every student will learn how to present government programmes and policies in an acceptable way to the public. The course also strengthens students knowledge of politics and diplomatic relations both locally and internationally.

Qualification Awarded

Professional Certificate Political Communication

Who Should Attend

Political office holders, public figures, political journalists, communications advisor for political parties, governments officials, actors in international organisations and pressure group, public opinion analysts and other related workers.

Course Duration and taught mode

Three to Six months. Distance learning mode

Course Fee

£ 350

How to Apply

Visit the School website at www.londonscm.co.uk to download the student application form. Fill it and email to admissions@londonscm.co.uk together with copies of your supporting documents as email attachment. Alternatively, you can post it to the school. Course Start Date: Application can be made at any time as admission is on a rolling basis. Contact the school office or email admissions@londonscm.co.uk. All emails are replied within 2 working days.

Minimum Entry Requirements

GCSE O level. Candidates who can demonstrate equivalent ability may be considered. Proof of English proficiency is required if English is not their first language. Good knowledge of electronic communication like email is also required.

Assessment Methods

Assignments and open book exams